Terms and Conditions
These Terms of Use (together with the documents referred to in them) govern your use of our platform and its related websites, services, applications, and tools. By using the services you confirm that you accept these Terms of Use and that you agree to abide by them.
PART A – INFORMATION ABOUT USThe “WheelPlay” platform is operated by WheelsPlayPvt Ltd (“We”). Contact details can be found on our website at wheelsplay.in.
PART B – TERMS APPLICABLE TO CUSTOMERSPart B of these Terms of Use sets out certain terms and conditions which are applicable to any person registering as a Customer and using the Services of WheelsPlay
1. Registering as a Customer
In order to benefit from all the features of the Services available you will be asked to provide certain information about yourself including your name, contact details and vehicle information. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.
2. Provision of Services to Customers
We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion.
You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to us if you have used our services as a result of your use of the website.
We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.
3. Provision of Payment Platforms to Customers
Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways. By making a payment through WheelsPlay, you undertake that the credit or debit card details, or third party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked. We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning.
The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such a case the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and Wheelsplay.
In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before services are provided to you.
In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made directly to the service provider at the time of service completion.
In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by Wheelsplay and are encrypted by the payment provider selected to ensure security.
Appointment cancellation done before the car is picked up will be eligible for a refund. WheelsPlay reserves the right to waive off the cancellation fee when deemed appropriate. However, if the cancellation happens after the car is picked up, no refund will be made.
4. Our Responsibilities to you
We will provide Wheelsplay Services to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use the WheelsPlay Services as a Customer you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers: Although we have asked all users to use WheelsPlay responsibly, we cannot guarantee the accuracy, integrity or quality of any information you view or receive of Dealer Partners. This includes any information contained about details of Dealers who are listed in our directory or quality of service you may receive from Dealers you avail using WheelsPlay or price of services offered by Dealers. If you use WheelsPlay you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract.
GENERAL TERMS APPLICABLE TO ALL USERSPART C - These Terms of Use set out certain terms and conditions which are applicable to all users of this platform
1. Acceptable Use Policy
The Services allow registered users to create, edit and submit material for inclusion on or transmission via WheelsPlay, including (without limitation) by, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.
You agree to comply with all applicable laws and regulations when using WheelsPlay. You are solely responsible for all Material you submit for inclusion on or transmission via WheelsPlay. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that:
is fraudulent, dishonest or misleading;
is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
infringes the copyright or other rights of any third party;
is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).
By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through WheelsPlay for the purpose of operating services.
2. Disclaimers
Whilst we endeavour to ensure that the information available on or through WheelsPlay is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), WheelsPlay permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to WheelsPlay may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.
3. Liability
To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of WheelsPlay or any fault or problem relating to or any content received via WheelsPlay. Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which can’t be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms and Conditions.
4. Termination of Services
We may suspend or cancel your registration and/ or terminate your access to WheelsPlay if you are in breach of these Terms of Use or have made improper use of The Services. You may cancel your registration at any time by informing us in writing. If you do so you must stop using The Services. The suspension, cancellation or termination of your registration and your right to use The Services shall not affect either party’s statutory right or liabilities.
5. Intellectual Property
Unless otherwise stated, the copyright, database right and other intellectual property rights in WheelsPlay (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us. All rights are reserved.
6. Privacy and Cookies
The WheelsPlay platform includes areas where you are requested to input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By registering use you are consenting to our use of cookies
7. General
All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you at either the email or postal address you provide during registration. We may revise these Terms of Use at any time. You are expected to check these Terms of Use from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.
8. Applicable Law
These Terms and Conditions will be subject to the laws of India and the courts shall have jurisdiction to resolve any disputes between us.